Terms & Conditions
Last updated: 2024/05/30
Version: 1.1
These Rules, Terms and Conditions apply to and are binding on the participants of the Casino.
This page defines the Terms and Conditions which apply to all sums of money and bets accepted by us and to all Services offered by BAYTREE INTERACTIVE MEXICO S.A. DE C.V., on any of its websites, including the following: www.jackpotcity.mx ("the Site(s)").
These Rules, Terms and Conditions supersede any pre-existing Rules and Terms and Conditions that have appeared on this Casino website. In these Rules, Terms and Conditions:
"Account" means a single Account issued by the Casino.
"Agreement" means these Rules, Terms and Conditions;
"Jackpot City Casino" means the brand and all products offered on an "Online" (when accessed via computer or laptop) and/or "Mobile" (accessed via mobile phone or tablet) manner by Jackpot City Casino. This includes: Casino, Live Casino and Vegas;
"Casino Group" collectively refers to all online casinos owned by us; including, but not limited to, BAYTREE INTERACTIVE MEXICO S.A. DE C.V.,
"Casino Website" means Jackpot City Casino or any derivative thereof;
"You/Your" and also the "Customer" and/or "Player", refers to any person who enters Jackpot City Casino and participates in any of the "Games" provided by Jackpot City Casino;
"Charge-back" means when a Player, a credit card issuing bank or any other payment solution provider reverses charges in connection with a credit card or third-party deposit transaction;
"Account Closed" means that an account has been closed, voided or excluded by us or the Player;
"Inactive Account" means that a player's account has not registered any logins and/or logouts for a period exceeding 6 (six) consecutive months, without the requirement of any financial transaction;
"Games" means all games offered at Jackpot City Casino;
"Invited Player" means that a Player uses free casino credits with no monetary value to wager at the Casino;
"Participating" means, without limitation, any of the conduct described in sections 4.1.1 to 4.1.7 below, visiting the Website and/or playing any game offered by the Website and/or using the Software in any way whatsoever;
"Payment Service Provider" means a third party with whom we have an agreement to process money transfers.
"Player(s)" means a Real Player(s), Invitee(s), Inactive, and/or Closed Account;
"Real Player" means any Player who has registered an Account with the Casino;
"Service" means the availability and provision of Software that enables you to play at the Casino via the Internet or mobile phone;
"Software" means any software owned or licensed by us that must be downloaded in order to participate in the Casino and/or any version of Flash/HTML 5 games of the software that is not required to be downloaded;
"We/us" refers to” PRODUCCIONES MOVILES S.A DE C.V, holder of permit DGAJS/SCEVF/P-06/2005-Ter in union of UNOCAPALI LA PAZ OPERADORA S.A DE C.V. in accordance with offices DGJS/1580/2021 and DGJS/DCRCA/2921/2021. Jackpotcity.mx online gambling services is powered by BAYTREE INTERACTIVE MEXICO S.A. DE C.V., (reg no.2021014890), a company registered in Mexico City with address, 120 CDA MONTES CELESTES , LOMAS DE CHAPULTEPEC III SECCIÓN , MIGUEL HIDALGO ,MEXICO CITY ,11000
As a licensed gaming operator, PRODUCCIONES MOVILES S.A DE C.V, and UNOCAPALI LA PAZ OPERADORA S.A DE C.V. shall remain fully liable to Customers under Mexican gaming law, notwithstanding BAYTREE INTERACTIVE MEXICO S.A. DE C.V administering the website and acting on its own behalf in representing PRODUCCIONES MOVILES S.A DE C.V, and UNOCAPALI LA PAZ OPERADORA S.A DE C.V. in all matters relating to the Website and Services ("Operator" "We", "Us",)
"Your Jurisdiction" means the jurisdiction in which the Player is domiciled, resides or works.
1. Player Participation in the Casino
1.1 Participation
1.1.1 Participation in the Casino is at the sole discretion, discretion and risk of the Player.
1.1.2.1 Internet gambling may be illegal in the jurisdiction/country in which the Player is located or resides. The Casino does not intend to allow you to break applicable law. The Player is responsible for any gambling activity and also for ensuring that he/she is not breaking any laws or legislation prohibiting online gaming. Before relying on any information contained on the website, the rules of the jurisdiction should be consulted. The Casino excludes to the fullest extent legally permissible all liability for any use of the website, whether the service is moderated or not. The Player is solely responsible for determining whether participating in the Casino is legal in his/her jurisdiction.
1.1.2.2 The Casino may not open accounts, or process bets or financial transactions for persons residing in Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius en Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cabo Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Faroe Islands, Fiji, Finland, France, French Territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia), Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Côte d'Ivoire, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Kazakhstan Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao , Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Northern Ireland, Northern Mariana Islands, Norway, Oman, Ontario, Pakistan, Palau, Palestine State, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Sint Maarten), Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Saint Helena, Saint Vincent and the Grenadines, Suriname, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, United States of America, Uruguay, USA & Outlying Territories, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna Island, Western Sahara, Yemen, Zambia, Zimbabwe.
The Casino reserves the right to amend from time to time and at its sole discretion the list of countries from which it will not open accounts and will not process bets or financial transactions.
1.1.3 The Player may only participate in the Casino if it is legal for him to do so within his Jurisdiction.
1.1.4 All applicants must be over 18 years of age to register at the Casino. In addition to the provisions of point 1.1.3 above, you may only participate in the Casino if you reach the legal age of majority within the Jurisdiction. We reserve the right to request age verification and suspend the account until satisfactory documentation is provided.
1.1.5 We do not guarantee the legality of a Player's participation in the Casino in terms of the laws of their Jurisdiction.
1.1.6 We have the right to request that proof of identity and age be provided to us as a precondition to allowing the Player to participate in the Casino. All information provided when registering on the website must be accurate and complete in all respects.
1.1.7 The Player hereby authorises us and our designated agents in rem suam, when and as requested, to confirm their identity and their right to use the money they wager at the Casino.
1.1.8 The Casino reserves the right to, at its discretion, limit the number of accounts to one per brand.
1.1.9 Casino funds and/or credits may not be transferred between Casino and/or Poker Room accounts belonging to the same Player or to third parties.
1.1.10 All bets and transactions taking place at the Casino will be in Mexican Pesos. The Casino, at its discretion, reserves the right to pay out any winnings in Euros, regardless of the currency in which the Player's account has been registered or the bet placed. Even though the payment is made in Euros, the account will reflect the balance in Mexican Pesos, as a result of the automatic conversion.
1.1.11 We have the right to verify account information at any time and suspend account information pending proper verification. The Player is requested to keep his/her registration details up to date. If you change your address, email, phone number, or any other contact details or personal information, you must contact customer support to update your account information.
1.1.12 Players who withdraw a sum of money that is 5 times or more greater than their lifetime deposits across the Group will be subject to a detailed review of plays and bets and will only be able to withdraw their winnings to the tune of MX$80,000.00 per week. The remaining amount will be put back into the player's account until such time as they are eligible for a withdrawal later on. All progressive winnings are exempt from this clause.
1.1.13 The Player agrees to receive communications from the Casino Group and its marketing agents.
1.1.14 The Casino does not allow Players to wager on credit.
1.1.15 The Casino allows you to choose your own username and password combination. This information must be kept secret. Any actions taken through the account will be valid if the username and password were entered correctly. We are not responsible for security weaknesses in shared devices or passwords. In accordance with the Rules, Players shall refrain from using offensive or obscene usernames or aliases. If a Player chooses to do so, we reserve the right to close their account.
1.1.16 All Player offers are limited to one per person, family, household address, email address, phone number, debit/credit card and shared computer; for example, school, public library, or workplace. All Casino offers are intended for Recreational Players and, in our sole discretion, we may limit Players' eligibility to participate in any promotion. We reserve the right to withdraw the availability of any or all offers to any Player or group of Players.
1.1.16.1 We reserve the right to reclaim all bonuses awarded and winnings accrued if Players are found to be manipulating or abusing any aspect of a Casino promotion. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payouts through promotional offers result in guaranteed winnings for the Player regardless of the outcome, we reserve the right to ignore the bonus element of such offers and settle bets according to the correct odds. In addition, we reserve the right to ask any Player to provide us with sufficient documentation to be satisfied, in our absolute discretion, as to the identity of the Player before crediting any bonus, free bet or offer to their account.
1.1.17 By registering, the Player is deemed to have accepted and understood all Rules, Terms and Conditions displayed on the Group's website. We recommend that all members print (or keep to a file) all transaction records, game rules, cancellation policies, and payment policies.
1.1.18 If a credit or debit card is used, the Cardholder's name MUST be the same as the name used when registering on the site. When this is not the case, the account may be suspended. When an account is suspended, Player Support should be contacted for details of our verification process. Any withdrawals that are made by bank transfer or cheque will only be paid to the name used when registering on the site and if a debit or credit card has been used to deposit funds, the name must correspond to the name registered on the card.
1.1.19 Updating or adding additional payment details can only be done by contacting Player Support. It is the Player's responsibility to inform themselves about the terms under which their payments are accepted and to keep abreast of any changes.
1.1.20 We are required to remit funds to Players within a reasonable time. Therefore, uncontested funds withdrawn or pending withdrawal, may be reverted to the Casino account in the event that Players do not respond or meet the withdrawal requirements. If the withdrawals are reversed, they will be available to play within the Casino. The Casino will not be responsible for the funds used.
1.1.21 If the Player does not wish the outstanding funds to be made available to them, they will be required to contact Player Support directly to temporarily block their account.
1.1.22 All applicants may be sent an email to the email address registered for account activation. All accounts can be activated through this email. If this is not completed, the Casino reserves the right to suspend all activities on the account until the account details are verified.
1.1.23 Any money in the Player's account will not accrue interest.
1.2 Player Warranties.
1.2.1 The Player warrants and represents, and we enter into this Agreement on the basis of such representations and warranties which are material at the time of entering into this Agreement and acceptance of all that is contained herein, that:
1.2.1.1 You are legally entitled to participate in the Casino within your jurisdiction;
1.2.1.2 You are an "adult", having reached the age of majority within your Jurisdiction;
1.2.1.3 You will not allow any third party (in particular, but without limitation, any minor) to use, directly or indirectly, your Account(s) held at the Casino, use the Software or accept a prize from the Casino;
1.2.1.4 You have provided us with personal data that is valid, accurate and complete in all respects and that you must inform us immediately by email in the event that such data changes;
1.2.1.5 You are the true and rightful owner of the money you wager on the Casino and/or you are duly and properly authorised to use such money for the purposes mentioned above;
1.2.1.6 You must not deposit or gamble at the Casino with money that is derived in any way from illegal activities referred to in point 1.6 below;
1.2.1.7 You will pay all funds due to the Casino and, in respect of payment, you will not refund, deny, void and/or invalidate such payments;
1.2.1.8 You have read and understood these Rules, Terms and Conditions;
1.2.1.9 You participate in the Casino individually and for personal entertainment only (i.e. not in a professional sense or in conjunction with another Player(s) as part of a club, group, etc.)
1.2.2 If you breach the warranty contained in clause 1.2.1 above, all transactions made will be null and void and any winnings accrued as a result of such transactions and/or collaborations will be forfeited.
1.3 Refusal to Register, Deregistration, Exclusion and Suspension.
1.3.1 We may refuse to register a player or choose to unregister and exclude or suspend a player from the Casino at any time and for any reason.
1.3.2 The Player hereby acknowledges that the Casino is not obliged to give him prior notice of its decision to refuse, unregister, exclude or suspend him, nor to provide him with any reason for such decision.
1.4 Consequences of Termination, Exclusion or Suspension.
1.4.1 If we unsubscribe, exclude or suspend a player from the Casino, we shall be entitled to:
1.4.1.1 Withhold payment of any disputed funds, whether such funds are deposits, refunds, bonuses, free money, casino credits, payouts or the like;
1.4.1.2 Exclude the Player from all Casinos of the Group of which the Casino is a member;
1.4.1.3 Determine what criteria you will need to meet in order to establish a New Account at the Casino;
1.4.1.4 In the event of fraudulent, illegal or similar misconduct or non-payment by the player:
1.4.1.4.1 Supply any relevant information to an intra-group database that records such damages and, if necessary, gives your account details to a collection agency to recover any sums you owe us. The Player irrevocably authorizes us to do so at our absolute discretion, and/or
1.4.1.4.2 retain any contested funds that may result from fraudulent, illegal or similar misconduct.
1.5 Inactive Accounts and Inactive Bonus Balances.
1.5.1 It is recorded that the provisions of this clause 1.5 only apply if all of a Real Player's Accounts in the Casino Group constitute Inactive Accounts.
1.5.2 Any credit balance held in an Inactive Player's Account may, at the sole and unrestricted discretion of the Casino, be handled by the Casino as follows:
1.5.2.1 An administrative fee equivalent to MX$200 will be charged and will be deducted monthly from such credit balance until:
1.5.2.1.1 The credit balance is reduced to zero;
1.5.2.1.2 The Inactive Account is activated.
1.5.3 Despite complying with any playthrough requirements, in our sole and absolute discretion, the Player may forfeit any bonuses or winnings derived from such bonuses if such money remains unused at the Casino for a period of six months from the date such bonuses were granted. For the purposes of this document, all Loyalty Points awarded shall be construed as bonuses.
1.6 Money Laundering.
1.6.1 It is noted that some jurisdictions have strict money laundering laws which may impose an obligation on us to report to federal or local authorities within such jurisdictions if we know, suspect or have reason to suspect that any transaction, among other things, involves funds derived from illegal activities or is intended to conceal funds derived from illegal activities or involves the use of the Casino to facilitate criminal activity. In the Mexican jurisdiction, gambling is considered a vulnerable activity, in accordance with the Anti-Money Laundering Law (Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin), and therefore we are obliged to monitor all transactions in the Casino, and as necessary, file the corresponding reports with the Mexican authority.
1.6.2 If we have knowledge or suspicion referred to in the previous point (1.6.1), we may:
1.6.2.1 Immediately suspend, block or close the Account at the Casino;
1.6.2.2 Not to refund any funds held in such Account, at our sole discretion;
1.6.2.3 Exclude the player from all Casinos of the Group of which the Casino is a member; or
1.6.2.4 Provide any relevant information to an intra-group database that records such offences. The player irrevocably authorizes us to do so at our absolute discretion.
1.6.3 We reserve the right to report the Player to the federal or local authorities mentioned above if we determine, in our absolute discretion, that we are required to do so by law.
1.6.4 To help prevent money laundering:
1.6.4.1 Cash will not be accepted to fund any Account at the Casino;
1.6.4.2 No substantial and/or exceptional withdrawals will be made on an individual and cumulative basis unless copies of the following documents are received:
1.6.4.2.1 Most recent bank statement of the bank account from which bets have been paid;
1.6.4.2.2 Government-issued photo ID, i.e., driver's license, current and valid passport, official ID, etc.
1.6.4.2.3 Utility bill no more than 6 months old clearly reflecting the Player's address and name, as registered with the Casino. For example, gas or electricity bill, most recent bank statement, etc.
1.7. Publicity.
1.7.1 If playing at the Casino a sum of money or any other prize that the Casino deems worthy of publicity is won, the Player agrees to be available for any such event organised by the Casino. The Casino will do its best to protect your privacy at all times.
1.7.2 Without prejudice to the generality of the preceding clause (1.7.1), the Player grants us the right to use his first name in any advertisement about his winnings mentioned above and to use an image of a model in his place.
1.7.3 For more information on our Privacy Policy, the relevant link can be found on this Casino website.
1.8. Player Consent.
1.8.1 Telephone calls may be recorded or monitored for quality and/or security reasons. By using this service, you agree to the recording or monitoring of the service.
1.8.2 We may collect and record all internet communications, details of transactions that take place through the site and details of visits to the site.
1.8.3 By registering a practice or live account, the Player agrees to us contacting us through any and all means of communication (whether in written or verbal form and including, but not limited to, email, telephone and SMS) regarding matters relating to the account. To unsubscribe from any or all forms of communication, you may contact us directly.
1.8.4 If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will continue to receive business-related communications. It takes 3 business days for a Player to be removed from our mailing lists. If you have any questions regarding any of the "legal terms", simply contact us for assistance.
1.9 Use of Automated Players ("Bots") and Illegal Software.
1.9.1 The use and abuse of bugs or bots or any other form of artificial intelligence in any of the Software or Services provided on the Casino platform is illegal.
1.9.2 The use of software with the aim of influencing or modifying the outcome of any of the games at the Casino for financial gain is strictly prohibited and any money acquired in this way will be deducted from the Player's funds.
1.9.3 The Casino will take all necessary measures in case of use and/or abuse of a bug, bot or any other form of artificial intelligence by a Player. These may include the blocking of the Account, the freezing of funds and the reservation of the right to initiate legal proceedings.
2. The Service
2.1. The Casino is not responsible for any downtime, server outages, delays or any technical or political disturbances in the game. We are not responsible for any acts or omissions made by the Players' internet service provider or any third party you have engaged to gain access to the server hosting the website. The Software and Services are provided "as is" and the Casino makes no warranties or representations, either express or implied (whether by statute, statute or otherwise), including, but not limited to, the implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or violation of applicable laws and regulations. The entire risk as to the use, quality and performance of the Software/Services rests with the player.
2.2. We will not be liable for computer malfunctions, failures in telecommunications service or internet connections, or attempts to participate in games by methods, means or forms not planned by us. The Player is solely responsible for the telecommunications devices and services used to participate in the Casino.
The Casino makes no warranty that the Software or Services will meet requirements, be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Software or server offering it are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the Software or Services as to the results or accuracy of any information obtained by the Casino. Player. In the event of system or communications errors relating to the generation of random numbers, settlement of bets or any other element of the Product, we will not be liable as a result of such errors and reserve the right to void all bets in question.
2.3. We cannot guarantee that the Service will never be defective, but we will correct reported failures as soon as possible. If a failure occurs, the Player must report it by email or in writing to Customer Service.
2.3.1 The Casino will not accept any liability for any damage or loss that is deemed or presumed to have arisen out of or in connection with the Website or Services; including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failures, misuse of the site or its content by any person, or any errors or omissions in the content.
2.3.2 We reserve the right to refuse or limit any bet at our sole discretion for any reason. In circumstances where a bet is deemed or declared void at our discretion, any sum deducted from the account in respect of that bet or amount will be credited to the account. Bets will only be valid if they are accepted by our server and are subject to the Agreement. Until accepted, no communication from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a website or on a team) voids all payouts and plays. If we decide to waive a rule in the interest of fair play, it will only be for that moment and will not set a precedent for the future.
2.4. The Casino reserves the right to void any winnings that have been obtained as a result of a hardware/software error or malfunction. Players found to be abusing such errors or malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In case of malfunction of the website system, all bets will be cancelled. The Casino reserves the right to suspend, modify, remove or add to the website any game or software at its sole discretion, with immediate effect and without notice. The Casino shall not be liable for any loss suffered by the Player as a result of any changes made or for any modification, suspension or discontinuance of the Software or Services, and there shall be no claims against the Casino in such regard.
2.5. We may temporarily suspend all or part of the Service for any reason at our sole discretion. We are not required to do so, but we may provide as much notice of such suspension as possible. We will restore the Service as soon as reasonably practicable, following the temporary suspension.
2.6. In the event of a malfunction of the Casino system, all bets will be cancelled. Refunds may be given solely at the discretion of the Casino Administration. Where a manifest error, mistake or system failure results in an incorrect odds, line or handicap of a bet, the same or that part of it if it is a multiple/parlay bet will be null and void.
2.7 Subject to clause 4.2 below, we will not be liable for any loss you may incur as a result of any such suspension or delay.
2.8. It is the sole responsibility of the Player to account for and report any relevant taxes on winnings that may be applicable in their jurisdiction.
2.9. The Casino does not provide advice to Players in relation to taxes and/or legal matters. Players who wish to obtain advice on tax and legal matters are advised to contact the relevant advisors and/or authorities in the jurisdiction in which they are domiciled and/or reside.
2.10. Players are strictly prohibited from using the Casino and its systems to facilitate arbitrage through currency exchange transactions. Where the Casino deems that a Player has deliberately used the above-mentioned systems to make financial gains through arbitrage, any winnings will be forfeited and deducted from the Players' balance without prior notice or notification.
2.11. The Player is permitted to install and use the Software and all content derived from the Software in connection with the use of the Websites in accordance with these Terms and Conditions and the Microgaming End User License Agreement (EULA). The Software allows you to use our gaming and betting services available through the websites (the "Services"). It may be installed on a hard drive or other storage device and backup copies may be made, provided that such copies are used solely by the Player in connection with the Services through a computer of which he or she is the primary user. The code, structure, and organization of the Software are protected by intellectual property rights. You must not:
Copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate, or make any attempt to access the source code for the purpose of creating derivative works of the source code or otherwise.
Sell, assign, sublicense, transfer, distribute or lease the Software.
Make the Software available to any third party over a computer network or otherwise.
Export the Software to any country (whether by physical or electronic means).
Use the Software in a manner prohibited by applicable laws or regulations.
The player shall be solely responsible for any damages, costs or expenses arising out of or related to committing any of the "Prohibited Uses" mentioned above.
3. Shared environments.
We may impose any limits or conditions that, in our sole discretion, we deem appropriate for any person opening or attempting to open accounts at the Casino, where such accounts originate from environments where there are shared computers or the environment is shared.
4. Indemnification and Limitation of Liability.
4.1. The Player agrees that he/she is free to choose whether he/she wishes to use the Services and to do so at his/her sole discretion and risk. The player indemnifies and holds harmless the Casino, its directors, officers, employees, shareholders, agents and affiliates, the major parent and parent companies of the Casino and any of its subsidiaries against all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary, punitive or otherwise) arising out of their participation in the Casino. The nature of your participation shall include, but not be limited to, the following:
4.1.1. Visit, use or re-use this Casino website;
4.1.2. Use or re-use any material on, or obtained from, this Casino website or any other source;
4.1.3. Enter, use or reuse the server of the Casino's website;
4.1.4. Facilitate or make a deposit into your Casino Account;
4.1.5. Gamble or play in the Casino;
4.1.6. Accept and use any winnings or prizes on or from the Casino;
4.1.7. Use or re-use the Casino software, whether downloaded from the Casino's website or by any other means.
4.2. Under no circumstances shall the Casino, its directors, officers, employees, shareholders, agents and affiliates, the major parent and parent companies of the Casino and any of its subsidiaries be liable to the Player in contract, tort and negligence, or otherwise, for any loss or damage which may arise from any cause whatsoever, whether direct or indirect, or for any amount (including where you have notified us of the possibility of such loss or damage).
4.3. Upon confirmation of our money transfer to the Payment Service Provider, we will not be liable for any damages, losses or costs suffered or incurred by a Player (including damages, loss or costs suffered or incurred as a result of non-payment or delay in payment).
4.4 The Casino, its directors, officers, employees and shareholders shall not be liable for any act or omission or advertising published by third party advertisers and marketers.
4.5 Nothing in this Agreement shall operate in such a way as to exclude any liability of the Company for fraud, death or personal injury caused by the Company's negligence.
5. Promotions, Contests, and the Cash-Back Program.
5.1. It is recorded that the Casino will from time to time offer certain promotions, contests and cash-back programs and that these promotions, contests and cashback programs may have separate terms, conditions and rules that are specific to the promotion, contest or cashback program, and any complementary bonuses credited to the account, must be used in compliance with such terms and conditions. Where wagering requirements for bonus money or free credits are not specifically stipulated in promotional offers, these rules will apply.
5.2. These Rules, Terms and Conditions apply to any competition, promotion and cashback programs.
5.3. In the event of a conflict between these Rules, the Terms and Conditions and the Promotion, Competition and/or Cashback Specific Rules, Terms and Conditions, the Rules, the Promotion, Competition and/or Cash Back Specific Terms and Conditions, the Conditions (as applicable) shall prevail, but only to the extent that the Rules, Terms and Conditions conflict with each other.
5.4. The Casino reserves the right to exclude Players from participating in any promotion at its sole discretion. Promotions are for a limited time only and the Casino reserves the right to cancel any promotion at any time without notice. If there are any unused Casino Bonuses, those Bonuses, as well as any winnings generated by such Bonuses and Loyalty Points issued, will expire after 6 months from the date of issuance. This applies at the absolute discretion of the Casino, notwithstanding having complied with the playthrough requirements for such Bonuses.
5.5. The Cashback Program is offered at the discretion of the Casino and no correspondence will be entered into by the Casino in respect of any aspect of the Cashback Program (including, without limitation, the crediting or debiting of Cashback Points to the player's account, the ratio of cashback points to Casino credits awarded, and a Player's eligibility or lack thereof participation in the cash-back program). The Cashback Program may be withdrawn from a Player's account without prior notice.
5.6. The Casino is a member of the Casino Group. The Player cannot claim a Casino Bonus if (1) before opening a Casino Account, he/she has opened an Account at any other online casino within the Casino Group and claimed such Bonus from that other online casino and (2) after having claimed such bonus from the other online casino within the Casino Group, You wagered the said previously claimed bonus and the initial deposit less than 100 times at the online casino that awarded you the said bonus. Under no circumstances will you be eligible to receive more than one Sign-Up Bonus at the Casino, even if you can open multiple Accounts at the Casino (e.g. in different currencies or languages). If the Player's Casino Account has been credited with a Sign-Up Bonus for which the Player (in our sole discretion) is not eligible, the Casino will retrospectively void such Sign-Up Bonus and any winnings received by the Player after registration or which have been credited to their relevant Accounts.
5.7. Bonus amounts are subject to a minimum wagering requirement of at least 70 times ("Playthrough Requirement") before they can be transferred from the bonus balance to the cash balance. The Playthrough Requirement imposed will vary at our sole discretion by game, promotion and/or region. For example, if the Player deposits 100 and receives a Bonus of 100 credits, the Playthrough Requirement will be 70 x 100 = 7000. Any winnings attributed to the cash portion of your balance sheet may be withdrawn at any time, subject to compliance with all of these Terms and Conditions. To meet the wagering requirements, please refer to the contribution percentages in the applicable specific promotion rules.
5.7.1 All winnings from no-buy-in offers, as well as free spins, will be subject to a wagering requirement of 50 times for the bonus money to be transferred to the cash balance. The game-specific wagering requirement is standard based on the specific terms and conditions of the promotion. In the event that a Player has a positive cash balance after the 50x wagering requirement has been completed and such Player attempts to make a withdrawal, the withdrawal will be capped at 100 Casino Credits (in the Player's game currency) and the remaining cash balance will be forfeited.
5.7.2 If the Player does not wish to receive any Bonus that has been deposited into their account, they have the right to request that it be removed from their account, without any play or wager having been made through the Bonus, the initial deposit and/or the associated Bonus.
5.7.3 When you have been granted a Sign-Up Bonus, in case you are required to meet all wagering requirements, you will be limited to a maximum withdrawal value of 6 times the amount of your first deposit and the remaining balance will be forfeited. This clause shall only apply at the discretion of the Casino management. All progressive winnings are exempt from this clause.
5.8. Before any withdrawal is processed, the game will be checked for any irregular patterns. In the interest of fair play, equal or zero margin bets or bets on opposite values will be considered irregular play. Other examples of irregular play include, but are not limited to, placing single bets equal to or greater than 30% or more of the value of the Bonus credited to the account, until the wagering requirements for that Bonus are met. For the purposes of this rule, a bet is defined as a spin of a dealer's roulette wheel or dealt hand in any table game, or a deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or bet will be considered as a new bet. If the Casino deems that irregular play has occurred, it reserves the right to withhold any withdrawals and/or confiscate all winnings.
5.8.1 Wagering on certain games will contribute a different percentage towards meeting the playthrough requirement:
100% All Slots (excluding Progressive Jackpots), Keno and Scratch Cards (Re-spin slots contribute 10%)
8% All Table Poker, All Roulettes, All Video/Power Poker (excluding All Aces and Jacks or Better Video Poker), All Blackjack (excluding Classic Blackjack) and Casino War
2% Classic Blackjacks, All Aces and Jacks or Better Video Poker
0% All Baccarats, All Craps, Red Dog, Sic Bo, Progressive Jackpots
If you wager on the excluded games (0%) before meeting the playthrough requirements, then you agree that the Casino has the right to void any winnings obtained from these games at its sole discretion.
Note: Plays made using the gamble feature on all slots or the double feature on all Video/Power Poker will not count towards the playthrough requirement. IMPORTANT: Contribution percentages and playthrough requirements may vary depending on the promotion and/or geographic location. For certain regions, Roulette and Crash games are subject to 0% wagering. In this case, the percentages and playthrough requirements quoted in the terms and conditions of the promotion will apply.
It is recommended to always check the specific Terms and Conditions associated with each promotion to avoid any misunderstandings.
5.8.2 The Casino reserves the right to decide, in its sole discretion, which activities constitute "irregular play" and to withhold any withdrawals where irregular play has occurred.
5.8.3 In the event that the Casino believes that a Player is abusing or attempting to abuse a Bonus or other promotion, displaying irregular betting behaviour, or is likely to benefit from the abuse or lack of good faith of a gaming policy adopted by Us, the Casino Group may, in its sole discretion, deny, withhold or withdraw from the Player any Bonus or promotion, or terminate any policy temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall have no obligation to refund to you any funds that may be in your accounts other than the original deposit amounts.
5.8.4 If a Player is found to be in breach of the warranty contained in clause 1.2 above, the Casino reserves the right, at its sole discretion, to void any winnings and confiscate any balance at a Casino.
5.8.5 The maximum bet while actively playing a bonus is MX$160 per round and $10 per line. Failure to comply with this condition may result in the forfeiture of any winnings.
6. Rules of the game.
6.1. In addition to these Rules, Terms and Conditions, certain Game Rules and FAQs shall apply to the Player and shall be binding in respect of their participation in Jackpot City Casino.
6.2. The Player hereby agrees to be bound by the Game Rules and FAQs mentioned above as if they were specifically incorporated into these Rules, Terms and Conditions.
6.3. In the event that a payment is left on a Video Poker game, the Casino reserves the right to cash out and subsequently credit the Player's balance with that amount.
6.4. Jackpot City Casino reserves the right to confiscate any funds that may have been outstanding on any game (excluding Video Poker) for 90 days or more.
6.5 Winnings may be confiscated when a Player self-excludes from gambling at other casinos due to gambling problems or addiction.
7. Payment/Withdrawal Details.
7.1. The Casino reserves the right to ask the Player for verification documents at the time of registration and/or before processing the financial transaction. This includes, but is not limited to:
Proof of income (if applicable)
Copy of photo identification documents, such as a passport or driver's license.
Documents confirming residency, such as a bank statement or utility bill no older than 6 months.
Failure to submit any requested documentation may result in the permanent closure of the account.
7.2. The Casino reserves the right to carry out credit checks on all cardholders with third-party credit agencies on the basis of the information provided at registration.
7.3. It is the cardholder's responsibility to retain copies of transaction records and website policies and rules. It is also the cardholder's responsibility to be aware of the laws regarding online gambling in the country of domicile.
7.4. Any withdrawals that are made by bank transfer or cheque will only be paid to the name used when registering on the site and if a debit or credit card has been used to deposit funds, the name must correspond to the name registered on the card. There may be charges incurred for withdrawals. Funds must be withdrawn using the same method used to deposit, up to the deposit amount. Please note that any withdrawals may experience a slight delay due to our identity verification process. Note: In accordance with the regulations set by our Regulators, the Casino is required to verify a player's identity when withdrawing MX$49,478.86 or more (or the equivalent value of the player's chosen currency).
Note: In accordance with the rules set by our Regulators, the Casino is required to verify a player's identity following a single or cumulative transaction of MX$27,800.00.
7.5. Updating or adding additional payment details can only be done by contacting the Player Services.
7.6. Players who withdraw a sum of money of 5 times or more the value of the history in the entire Casino Group will only be able to withdraw MX$80,000.00 per week. The remaining amount will be returned to the Player's account until such time as the player is eligible for further withdrawal. This clause shall only apply at the discretion of the Casino management. All progressive winnings are exempt from this clause.
7.7. Winnings are aggregated in the selected currency. If you want to withdraw part or all of the balance, you can select how much to repay. The maximum withdrawal amount per 24-hour period is MX$200,000.00 or currency equivalent. If the Player has any doubts or questions regarding the collection of winnings, they can email us directly.
7.8 In order to comply with anti-money laundering obligations, all withdrawals are analysed to prevent money laundering or other types of fraudulent and/or criminal activities. During this period [24 hours from the start of the withdrawal - No withdrawal processing during weekends], withdrawals will remain in a pending state, while the balance is accessible to players and can be reversed, thereafter it will be processed. Until such time as it has been released for processing, the funds will be considered part of the casino account's cash balance. We reserve the following rights in accordance with our obligations as a Gaming Operator and in accordance with applicable law:
7.8.1 withhold payment of the real money balance and ask additional verification questions and/or require documents, such as, the source of the deposited funds, proof of age documentation, as well as any additional evidence to verify your identity;
7.8.2 return any unwagered deposits or deposit balances to the originating deposit method or, where this is not possible, to a bank account held in the Player's name with a description of the transaction as we deem appropriate;
7.8.3 close or block the Player's account(s) indefinitely without providing reasons to the player and informing the relevant authorities
7.9 Our withdrawal terms and conditions can be accessed at the following link: Withdrawal Terms and Conditions
8. Responsible Gaming and Betting
8.1. Games are supposed to be fun, but they can be addictive. We promote responsible gaming because:
We enable on-demand account blocking/suspension
We make it easy to contact our Player Support representatives or click on one of the links provided on the Responsible Gaming page.
8.2. For full details on the Group's Self-Exclusion Policy, please refer to the Responsible Gaming page.
8.3 Although every effort will be made to implement the email request within a reasonable period of time, it should be noted that there may be a slight delay in action. The Casino is not responsible for losses due to pending communications. For inquiries that require immediate attention, it is recommended to contact Customer Service via Live Chat.
9. Intellectual Property.
9.1. We hereby grant the revocable, non-exclusive, non-transferable right to use the Website and the Casino Software and all content derived from the Casino website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Rules, Terms and Conditions.
9.2. The Player acknowledges and agrees that all copyrights, trademarks and all other intellectual property rights in all material or content supplied as part of the Casino website and Software shall at all times remain granted to us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
9.3. The player acknowledges and agrees that the material and content contained on the Casino website are available for his or her personal, non-commercial use only and that he or she may download such material and content to a single computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. You agree not (and not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, manipulate or create derivative works from such material and content.
10. General.
10.1. Amendment.
10.1.1. The Casino may, without prior notice, amend, alter, delete, interline or add to ("Changes") these Rules, Terms and Conditions, the promotion or Competition-Specific Rules, Terms and Conditions or Game Rules at any time.
10.1.2. These changes will come into effect and the Player will be bound by these changes, immediately upon their publication on the Casino's website.
10.1.3. The Player agrees to periodically review these Rules, Terms and Conditions, Promotion or Competition Specific Rules, Terms and Conditions and the Game Rules to assess whether any changes have been made.
10.2. Eligibility.
Employees, subsidiaries and affiliates of the Casino connected to any referral program linked to the Casino, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individuals, are not eligible to participate in the Casino as a Real Player.
10.3. Severability.
If any part of these Rules, Terms and Conditions is held to be illegal, void or for any reason unenforceable, such part shall be deemed severable from the remainder of these Rules, Terms and Conditions and shall not affect the validity and enforceability of the remaining Provisions of these Rules, Terms and Conditions. In such cases, the portion that is held to be invalid or unenforceable will be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.
10.4. No Waiver.
Any leniency granted to the Player by the Casino shall be construed as a waiver of any of our rights or the Casino in terms of these Rules, Terms and Conditions.
10.5. Third Parties.
Unless expressly stated otherwise, nothing in these Rules, Terms and Conditions shall create or confer any rights on any person who is not a party to these Rules, Terms and Conditions.
10.6. Acceptance
By accepting these Terms and Conditions, the Player is fully aware that there is a risk of losing money when betting through the Website and is fully responsible for such loss. You agree that your use of the Website is at your sole option, discretion and risk. In relation to your losses, you will not make any kind of claim against the Casino or any white label partner or their respective directors, officers or employees.
10.7. Entire Agreement.
Unless the context otherwise indicates, these Rules, Terms and Conditions set forth the entire agreement between us and supersede all prior oral or written agreements, agreements or understandings between us. The Player acknowledges that he/she does not rely on any representation, agreement, term or condition that is not set forth in this Agreement.
10.8. Interpretation.
In this Agreement, headings are used for convenience only and shall not affect their interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.
10.9. Governing
Authority This Casino is organized and regulated by the laws of Mexico. Players acknowledge and agree that we may be required (and shall be entitled) to disclose certain information about the Player and their account to the Gambling Commission in terms of such laws and regulations.
10.10. Governing Law and Jurisdiction.
The validity, construction and performance of this Agreement shall be governed by the laws of Mexico and shall be subject to the non-exclusive jurisdiction of these superior courts to which the Parties hereby submit, except that a Party may seek interim relief in any court of competent jurisdiction.
10.11. Limitation of Actions.
The Player hereby agrees that any legal proceedings to enforce any claim he may have (if any) against the Casino shall be commenced within a period of 6 (six) months from the cause of action (the "Statute of Limitations"); in the event of your failure to comply herewith, you forever waive and abandon any right you may have to enforce such claim after the Statute of Limitations Period and confirm that, upon expiration of the Statute of Limitations, such petition shall be void, waived and abandoned by law.
10.12. Translations
These rules, terms and conditions can be translated into many different languages. If there is any discrepancy between the English language version of these Rules, Terms and Conditions and any other language version of these Rules, Terms and Conditions in the meaning and interpretation of any of the provisions of these Rules, Terms and Conditions, the meaning and interpretation of the provisions of the English version shall prevail.
10.13 Tournaments
10.13.1 Tournament entry is limited to one per person per Casino account. If the Player opens multiple accounts, he/she will not be eligible for one entry per account. Entry is only available once per Player and/or environment where computers are shared and/or per email address. Only one alias is allowed per player per tournament.
10.13.2 Upon withdrawal, any winnings from Free Tournaments prior to a cash deposit will be capped at 100 Casino Credits (in the Player's game currency or 2,000 Pesos) and the remaining balance will be forfeited.
10.14 Complaints and Disputes.
Any customer who has any concerns or questions regarding the Casino or a settlement should contact Customer Service via Live Chat or email. Customers with unresolved complaints can file a formal complaint within 6 months of the problem occurring.
To ensure that the complaint/concern is addressed immediately, an email can be sent to the following address including the following information:
Username/account number
Name and surname
Detailed explanation of the complaint/concern
Any other information specific to the claim/concern, including any evidence (if applicable)
Please send the above information to [email protected] Attention: Customer Claim Mexico
The Player has 4 weeks to move forward with a claim; If you don't, your query will be automatically resolved. You will then be asked to re-register your complaint if you wish to proceed with the process.
No complaint can be registered within 1 week of making a withdrawal; This is to allow normal processing to continue.
Alternative Dispute Resolution (ADR)
If the player does not reach an agreement with us after completing our complaints process, they may refer the matter to our ADR provider:
- Ecogra
Alternatively, you can submit the dispute to the General Directorate of Games and Lotteries of the Ministry of the Interior (Dirección General de Juegos y Sorteos de la Secretaría de Gobernación), which has the following contact information:
Address: Calle Versalles 49, piso 2, col. Juárez, Mayor Cuauhtémoc, C.P. 06600, Mexico City;
Telephone: 5209 8800 Extensions: 30000, 30040, 30045 and 30071; 01800 005 8346. Email: [email protected]
10.15 Assignment.
These Terms and Conditions are personal to the Player, and are not assignable, transferable, or subject to a secondary license, except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to third parties without notice.
10.16 Business Transfers.
In the event of a change of control, merger, acquisition, or sale of company assets, the Player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will send a notice by email or a notice on our website explaining the options regarding account transfer.
10.17 Account Termination.
The Casino reserves the right to terminate the Player's account for any reason at any time and without prior notice. Any balance in your account at the time of such cancellation will be credited to your credit card and/or sent by check. However, the Casino reserves the right, at its sole discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:
If the Player has more than one active account for the Casino;
If the name on the Casino Player's account does not match the name on the credit cards used to make deposits into a Casino account;
If you participate in a Casino promotion and cash out before meeting the requirements of that particular promotion;
If you provide incorrect or misleading registration information;
If the Player is not of legal age;
If you reside in a jurisdiction where participation in Casino games is prohibited by law;
If you have allowed or authorized (intentionally or unintentionally) another person to play on your Casino account;
If you have not played at the Casino individually for personal entertainment only (i.e. you have played in a professional sense or in concert with another player(s) as part of a club, group, etc.);
If the Casino has received chargebacks or chargebacks through a deposit mechanism used in the Player's account;
If you are caught cheating or carrying out money laundering or engaging in fraudulent activities;
If the Casino determines that the Player has employed or made use of a system (including machines, computers, software or other automated systems) specifically designed to defeat the Casino;
If you use the Website or your account in bad faith;
If you make sexually explicit or offensive statements on customer service channels, including expressions of bigotry, racism, sexism, harassment of any nature, hatred, profanity, or threats of violence;
If the Casino becomes aware that you have played at any other online casino in any of the circumstances set out in (i) to (xiii) above.
10.17.1 Account Closure.
If a Player wishes to close their account, they must contact Customer Services directly.
10.18 Casino Final Decision.
In the event of a discrepancy between the result displayed in the Casino software and the Casino server software, the result displayed in the Casino server software will be the official and current result.
10.19 Currency.
The use of the $ symbol and the MX$ symbol indicate Mexican Pesos only.
10.20 Force Majeure.
The Casino shall not be liable for any failure or delay in performance of any of our obligations under the Terms of Use caused by events beyond our reasonable control.
10.21 No Agency.
Nothing in these Terms and Conditions shall be construed as creating an agency, partnership, trust agreement, fiduciary relationship or any other form of joint venture between the Player and us.
10.22 Explanation of Terms and Conditions.
We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact us directly. In the interest of our Players and the Casino, please note that all correspondence and phone calls may be recorded.
11. Mobile Casino.
When playing at the Mobile Casino, the following additional terms will apply:
11.1 Network Operator and Other Charges
The Player is solely responsible for any connections, usage or other charges charged by their network operator when registering to play the games, download the Software, place bets or communicate with us. These charges will not form part of any bets placed.
11.2 Connectivity.
The Player is solely responsible for any telecommunications devices, networks, GPRS, internet access services and other consents and permissions required in connection with their use of the Casino.