PRIVACY POLICY

Last revised: 2024/02/21

INTRODUCTION

We offer online gambling services powered by BAYTREE INTERACTIVE MEXICO S.A. DE C.V., such as www.jackpotcity.mx, both through websites, mobile applications and other online properties (collectively, the "Services").

Jackpotcity.mx is operated in Mexico by PRODUCCIONES MOVILES S.A DE C.V, holder of permit DGAJS/SCEVF/P-06/2005-Ter in union of UNOCAPALI LA PAZ OPERADORA S.A DE C.V. in accordance with offices DGJS/1580/2021 and DGJS/DCRCA/2921/2021. Jackpotcity.mx is managed by BAYTREE INTERACTIVE MEXICO S.A. DE C.V (reg no.2021014890), a company registered in Mexico City with address, 120 CDA MONTES CELESTES , LOMAS DE CHAPULTEPEC III SECCIÓN , MIGUEL HIDALGO ,MEXICO CITY ,11000. BAYTREE INTERACTIVE MEXICO S.A. DE C.V. is fully committed to safeguarding and meeting users' expectations regarding privacy ("User(s)", "your" or "your"). As such, we have put in place this Privacy Policy, which explains our data protection practices, including how we collect, use, disclose, and protect your Personal Information, as well as your rights with respect to your Personal Information.

IN THE FOLLOWING PRIVACY POLICY, THE FOLLOWING POINTS WILL BE EXPLAINED:

  • WHAT INFORMATION DO WE COLLECT?
  • MINOR
  • HOW DO WE USE THE INFORMATION COLLECTED?
  • MARKETING
  • WITH WHOM/WHOM DO WE SHARE THE INFORMATION?
  • INTERNATIONAL TRANSFER OF INFORMATION
  • THIRD-PARTY TRACKING TECHNOLOGIES
  • THIRD-PARTY SERVICES
  • RETENTION OF PERSONAL INFORMATION
  • YOUR RIGHTS
  • HOW WE KEEP YOUR INFORMATION SECURE
  • CHANGES TO THE PRIVACY POLICY
  • HOW TO CONTACT US

We encourage you to read the Privacy Policy carefully in order to take safe and informed actions. By visiting BAYTREE INTERACTIVE MEXICO S.A. DE C.V. websites, mobile applications or other online properties, or by creating an account on any of our Services, you are agreeing to the Privacy Policy.

If you have any questions (or comments) concerning your information, or this Privacy Policy, you are welcome to contact our Data Protection Officer at:
FORM

WHAT INFORMATION DO WE COLLECT?

We collect two types of information from users:

  • Personal Information

    The first type of information is information that identifies or can reasonably identify an individual effort ("Personal Information"). This personal information may consist of the following:

    • Registration Data: When you open an account and register to use the Services, you will be asked for certain personal information, such as: first and last name, email address, gender, date of birth, home address, government ID, phone number, occupation, etc.
    • Official ID: In certain instances, you may be asked for your official ID, to verify your identity. Please note that this information is required for certain features of our Services.
    • Payment Information: In order for you to enjoy all the features of the Services (e.g. betting, making deposits, participating in tournaments, etc.), payment information will be required, as well as your credit card number and bank details.
    • Voluntary Information: We also collect information that you voluntarily provide to us. For example, when you respond to any type of communication, when you communicate with us via email, or when you share additional information about yourself through any of our Services, such as in-game chat.
    • Device Information: We also collect information about devices. In this case, you may be asked for information about your device, software, or hardware that can identify you; such as: unique device identifier (Example: UDID, IMEI, MAC address), browser fingerprinting, IP address, or geo-location data.
    • Phone Calls: We record or monitor phone calls for customer support, training, and/or for security purposes.
    • Social Media: When you register an account through a social network (such as your Facebook account), in order to use our Services or connect your player account with this other account, we will have access to basic information about your social media account, such as your name, date of birth, profile picture and friends list. as well as information that you have public in that account.
    • In addition, when you use our Services, you will be able to "Invite a Friend" through your social network to enjoy our Services. If this person accepts the invitation, we may obtain personal information from him/her such as: name, email address, phone number, and date of birth. We will use Personal Information for the purposes set forth herein and will disclose such information only to third parties as detailed in this Privacy Policy.
    • Information We Collect From Third Parties: We collect Personal Information from vendors or third parties, as well as information about your credit history from bureaus or other financial information that is relevant to the provision of the Services, and information that is necessary to verify your identity or prevent fraudulent or illegal activity.

  • Non-personal information

    The second type of information we collect is de-identified and non-identifiable information pertaining to the user(s), which may be available or gathered through the User's use of the Services ("Non-Personal Information").

    The non-personal information that is collected consists of technical and aggregate usage information, and may contain, among other things, the user's operating system, browser type, screen resolution, keyboard and browser language, the user's click-stream and activity on the Services, the length of time the user visited the Services, etc.

    For the avoidance of doubt, any Non-Personal Information connected to or joined to any Personal Information shall be considered Personal Information for as long as such link exists between the two.

    Here are the types of Non-Personal Information we collect:

    • Technical Information: To improve the functionality of the Services and provide you with a better experience, we collect technical information transmitted by your device, including certain information about your software and hardware (e.g., the type of browser and operating system your device uses, preferred languages, access time, and the domain name of the website from which you accessed our Services; etc.).
    • Game Information: We store game information, including but not limited to your deposits, bets, bonuses, game session length and high scores. We may even share and publish such information through one of our platforms.
    • Device and Connection Information: If you download the Software on any of your devices, we may collect information from the device you use, for security, to detect fraud, and for the purpose of preventing any type of illegal activity. For example, we may collect information regarding other software that is running concurrently with yours to detect if the software you are using is related to any type of fraudulent activity (e.g., robots, malware, etc.) or to check if the connection you are using is via VPN or proxy.
    • Analytical Information: We collect information about your use of the Services, such as application "usage," log files, user activity (e.g., pages viewed, amount of time spent on a page, online browsing, clicks, actions, etc.), timestamps, alerts, etc. This information is collected, among other things, to locate errors, as well as for research and analysis purposes about your use of our Services.
    • Anonymous Information: We may anonymize or de-identify information collected by the Services or through other means so that this information cannot, by itself, identify you personally. The use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, so we may disclose it to others without limitation for different purposes such as marketing or advertising.

MINOR

The Services are not designed or directed to persons under the age of 18 or persons under the age of majority in their jurisdiction, whichever is greater ("Legal Age"). If you are under the Legal Age, you may not download or use any of the Services or provide any personal information.

We reserve the right to access and verify any Personal Information collected from you. In the event that we are advised that a user who is not of legal age has shared any type of information, we will discard it. If you have reason to believe that a minor has shared information with us, please contact  us to notify us.

HOW DO WE USE THE INFORMATION COLLECTED?

We use your Personal Information for the following purposes:

  • To set up, manage, and update your account;
  • To provide and operate the Services (e.g., process bets or payments);
  • To communicate with you and keep you informed about the latest updates to our Services, as well as to communicate with you about special promotions;
  • To market our Services (see more in the "Marketing" section), as well as to send you advertisements, including behavioral and/or conduct advertisements;
  • For analysis, statistics, and research purposes to improve and personalize the Services to your needs and interests (such as by compiling aggregate reports on the use of certain features of our Services);
  • To manage the relationship with our users, assist in resolving any issues that occur on our Services and thus be able to respond to your questions or queries;
  • To enable any future updates, customizations, or enhancements to our Services based on Users' preferences and usages;
  • To provide you with a responsible gaming environment;
  • To communicate with you and process any requests in use of your User Rights;
  • To identify and authenticate your access to certain features of the Services;
  • To detect and prevent any illegal, fraudulent, or other activity that may jeopardize or adversely affect the integrity of the Services, including risk identifications associated with your activity on our Services;
  • Investigate violations of our policies and User Agreement as well as to enforce our policies;
  • Investigate and resolve disputes in connection with the use of the Services; and
  • If required by law or regulation (such as Know Your Customer or "KYC" and Anti-Money Laundering Policy), as a request by government authorities, to comply with a subpoena or similar process, or simply to respond to a government request.

MARKETING

We will use your Personal Information, such as name, address, email address, telephone number, etc., for its own use or that of third parties to provide you with promotional material, with respect to the Services, as well as the products, services, websites and applications related to: (i) other companies; (ii) White Label Marks; or (iii) business partners and affiliates (collectively: "Marketing Affiliates"), who we believe may be of interest to you.

We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you with various offers, which we, or our Affiliates, believe are relevant to you. Our Marketing Affiliates may use your Personal Information through different marketing techniques, such as email, mail, SMS, phone, etc. All for marketing purposes.

You can update your marketing preferences at any time through Customer Service (during customer service hours). When you choose to download the Software in accordance with our Services, a notification of the software may also be downloaded to your device. This allows us to send notifications about our Services directly to your device, such as new features, updates, service communications, offers, and promotions.

By downloading such Software, you are consenting to receive notifications. If you prefer not to receive these notifications, you will need to manually uninstall the notification software from your device (e.g. by selecting the "what is this" link and then selecting the "how to remove" instructions link or selecting the "Settings" and "Notification Center" uninstall instructions in the Access portion of your device).

You may also opt-out of receiving marketing offers by contacting us. Keep in mind that even if you remove yourself from the subscriber list, you will still be able to receive notifications about updates and services.

WITH WHOM WE SHARE INFORMATION?

We do not rent, sell, or share your Personal Information with third parties ("Recipients") except as described in the Privacy Policy. Personal Information will be disclosed to Recipients only for specific purposes, as set forth in this Privacy Policy.

We share Personal Information with the following Recipients:

  • The White Label Marks, including any replacement services that the White Label Brand has contracted to manage the White Label Marks (if applicable);
  • Other affiliated companies;
  • Subcontractors and third-party service providers, as well as their subcontractors, which include (but are not limited to) for example cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other fact-checkers;
  • Credit reporting agencies;
  • Payment service providers, payment processors, and banks;
  • To any third party that provides services related to the operations or promotions of the In House brand or the White Label brands (if applicable);
  • To third parties who organise offline events or tournaments on behalf of or in conjunction;
  • Hotels and flight companies (such as in the context of offline events and promotions);
  • Auditors, contractors or consultants;
  • To any third party that investigates, detects, or prevents fraudulent or illegal activity (e.g., government authorities, police, banks, and other investigative organizations);
  • Licensing authorities, governmental regulatory bodies, in accordance with applicable law and regulation;
  • Potential purchasers or investors of any of the companie or the White Label brands (if applicable), or in the event of a corporate transfer (e.g. sale of a substantial part of the company, merger or merger, reorganisation, bankruptcy, consolidation or sale of assets or transfer thereof in a transaction) in relation to us (in such case, the acquiring company will assume the rights and obligations as described in this Privacy Policy.)

  • In addition to the purposes listed above in the Privacy Policy, we share Personal Information with these Recipients and for the following purposes:

  • Store such information on our behalf, for example, when using cloud computing service providers;
  • Process such information to assist us in different operations (e.g., processing payments and deposits; authenticating access; auditing our operations; detecting and preventing fraudulent or illegal activity; etc.);
  • Conduct investigations, technical diagnoses or analyses;
  • Communication of targeted advertising, as well as for promotional information material, in accordance with our marketing policy (see below, in the "Marketing" section); and
  • In any case, we believe in good faith that disclosure of information is necessary to protect our rights or claims, enforce our policies (including our User Agreement and Privacy Policy), protect your integrity or the integrity of others, or prevent fraud, for security purposes, or to facilitate our task in any other case related to technical problems.

TRANSFER OF INFORMATION

As we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. Data protection and other data protection laws may not be as comprehensive as those of the European Union.

We, for our part, make every effort to ensure that your Personal Information is protected in accordance with our Privacy Policy, through contractual means (through the use of contractual clauses approved by the relevant regulators for data transfer) or other means (such as ensuring that the jurisdiction imposes adequate means for data protection).

THIRD PARTY TRACKING TECHNOLOGIES

When you visit or access our Services (for example, when you visit our web pages), we will use (and authorize third parties to use) web beacons, cookies, pixels, commands, tags, and other technologies ("Tracking Technologies").

Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as from your device (e.g., your computer or cell phone), for a variety of purposes, such as to improve your browsing on our Services, improve the performance of our Services, and personalize your experience. We also use this information to compile statistics about how our Services are used, to analyze performance, to deliver content individually based on your interests, and to administer our Services, advertisers, publishers, customers, and partners.

We also allow us to collect information about you through Tracking Technologies. To learn more, please visit our Cookie Policy.

THIRD PARTY SERVICES

When you use some of the Services, you may find links to third-party websites, services or applications. Please note that this Privacy Policy does not apply to third-party websites, services, or their applications, even when they may be accessed, downloaded, or distributed through our Services.

Please note that these third-party websites, their services or their applications are independent of us. We do not assume any responsibility or risk with respect to privacy or any other legal issues that are related to third-party websites or any of their services. We suggest that you carefully read the Privacy Policy and terms of use of such third-party websites and/or services, as their terms, and not ours, will apply to any interaction you make with them.

You should always thoroughly review their privacy practices before giving them any Personal Information.

You are aware of and voluntarily assume all risks of making use of third-party websites, their services and applications. You agree that we shall have no liability whatsoever with respect to such third-party sites and your use of them.

RETENTION OF PERSONAL INFORMATION

If you have registered an account on any of our Services, we will retain your Personal Information for as long as your account remains active. In addition, we will retain your Personal Data for an additional period, in order to comply with our legal obligations under applicable laws or obligations, such as the applicable Gambling Regulation, Know Your Customer and/or regulations aimed at anti-money laundering.

Finally, we may retain your Personal Information for longer periods, if retaining this information is necessary for our legitimate interests, such as fraud prevention and/or record keeping.

If for any reason you would like to have your Personal Information deleted, please email us at [email protected], and we will do our best to accommodate your request.

YOUR RIGHTS

You can contact us via email at any time for any of the following reasons:

  1. Access or delete any Personal Information relating to you.
  2. Change or update any Personal Information relating to you (for example, if you think your Personal Information is incorrect, you would need to contact us to change or delete it). Please note that you may also request that we correct errors relating to your Personal Information (except where the information is required to be kept in its original form under applicable law or regulation);
  3. Request that we restrict or cease any further use of your Personal Information;
  4. Request that we provide voluntarily submitted Personal Information in a machine-readable format.

Please note that these rights are not absolute and that requests are subject to legal requirements, including gambling or legality regulations as well as ethical reporting or document retention obligations. We may also in some cases rectify, replace or delete incomplete or erroneous information, at any time and at our own discretion, in accordance with our internal policies.

HOW WE KEEP YOUR INFORMATION SECURE

We take great care to implement and maintain the security of our Services and your information. That's why we've put in place the technology necessary to help protect and safeguard your information as well as prevent any unauthorized access, to keep data secure, and to properly use the information we collect online. These safeguards vary depending on the sensitivity of the information we collect and store.

We employ industry-standard procedures and controls to ensure the security of our users' information, such as:

  • Secure network topology, which includes intrusion prevention and firewall systems;
  • Encrypted communication;
  • Authentication and Access Control;
  • Proof of both external and internal audits; etc.

Although we make every effort to safeguard information, we cannot be held responsible for the acts of those who gain unauthorized access to abuse the Services, and we can make no warranty, express, implied or otherwise, that we will be able to prevent such access.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so we encourage you to visit the site and check back frequently. We will send notices of material changes to the Services' Privacy Policy and/or send an email reminding you of such changes to the email address you voluntarily provided to us. These material changes will take effect seven (7) days after notification. Furthermore, all changes to this Privacy Policy will be effective as of the date indicated in the "Last Revised", so when you use any of the Services after the "Last Revised" date you are accepting and agreeing to such changes.

HOW TO CONTACT US

If you have any general questions about the Services or the information we collect and how we use it, please contact  us by email or using the form below.

We will do our best to respond to you within a reasonable amount of time. Please feel free to contact us at any time. If you are not satisfied with our response, you can contact the applicable data protection supervisory authority.