5 Most Common Questions

How do I open an account?

It’s easy to create a player account at Jackpot City Casino Online: 1.Select the “Sign Up” button on the home page. 2.Follow the prompts and choose a unique username and password. 3. Confirm that you are 18 years or older. 4.Start using your Jackpot City account.

How do I add funds to my account?

Funding your account is simple: 1.Click or tap the “Bank” tab in the Lobby and select “Deposit” on the drop-down menu. 2.Choose a payment method and enter the amount you want to transfer. For credit or debit card deposits, you will have to enter your personal information and proof of identity and address. 3.Verify the details and click to confirm. 4.The funds will clear into your casino account immediately.

Is it safe to bet with real money online?

Yes, it is safe to bet with real money at a licensed, regulated online casino such as Jackpot City.

Is there a contact support team available?

Yes, you can contact the Jackpot City Customer Support team by email or Live Chat. Simply click the “Support” tab in the Lobby.

How long does my casino withdrawal take to process?

Casino withdrawals are processed after a pending period of 24 hours. The time it then takes for withdrawals to reach your account depends on your chosen withdrawal method.

Account FAQs

What is the legal age to play in online casinos in Mexico?

In Mexico, the legal age for online casino gaming is 18 years old. It's important to adhere to these regulations to ensure a safe and responsible gaming environment for all players.

Why is my personal information required?

Your personal information is collected as a vital security measure to safeguard the well-being of all players. By verifying your identity and details, we can uphold regulatory standards and protect against fraud, ensuring a secure and trustworthy gaming experience for everyone involved.

Can I track my deposit after I have made it?

Absolutely, once you've made a deposit, you can conveniently track its status through your transaction history. This allows you to stay informed about your financial activities at Jackpot City, providing transparency and peace of mind throughout your gaming journey.
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Responsible Gaming

Can I limit my gambling?

Yes, you can, by using Jackpot City’s responsible gaming tools. These include responsible gaming tests, deposit and loss limits, and temporary or permanent self-exclusion. Players can have the casino contact them if they login while self-excluded, hit a deposit or loss limit, or increase any limits. Players have access to a complete gaming and transaction history for the past 12 months.

Can I close my Jackpot City account?

Yes, you can close your Jackpot City account. Contact the customer service department by email or Live Chat and state the reason why you want to close your account. The support person will confirm your request and your account will be deleted permanently.

Can I get help for problem gambling?

Yes, you can. The Jackpot City web site has multiple links to different responsible gambling sites and help programs where you can get professional assistance for problem gambling.


What is the minimum deposit amount?

The minimum deposit to be eligible for the Welcome Offer is MXN 200.

What deposit methods are available?

A range of popular, trusted payment methods provided by reputable brands is available. These include Visa, MasterCard, OXXO, PayCash, SPEI, and ToditoCash.

How to withdraw my winnings?

Click or tap the “Bank” tab in the Lobby. Choose “Withdrawal” from the menu. If your deposit method allows withdrawals, it will be selected automatically. If not, choose a valid withdrawal option. Follow the prompts, including the amount you would like to cash out. Verify the details and click to confirm. Your request will be processed after a 24-hour pending period. Fund transfer time depends on your chosen casino withdrawal system.
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Promotions and Bonuses

Can I play for free?

Yes, you can play many games for free. If you want to try out online slots, RNG table games, and video poker games without paying, they are available in demo mode. Live casino games are not available in demo mode and require a minimum real-money bet to play.

How does the Welcome Offer work?

New players who register at Jackpot City for the first time are eligible for the Welcome Offer if they make an initial deposit of MXN 200 or more. Jackpot City will then match their first deposit by 100 % up to a maximum of MXN 8000 as well as 100 free spins on Jackpot City Golz Blitz. You will then receive 100% up to MXN 6000 on your next 2 deposits. Be aware that the Welcome Bonus is subject to wagering requirements.

How does the Loyalty Programme work?

New members automatically belong to the Loyalty Programme. Every real money bet you make earns Loyalty Points which can be redeemed for credits once they reach a certain level. For more details, visit the “Promotions” page, accessible from the Lobby.

What are Wagering Requirements?

Wagering Requirements are also known as Playthrough Requirements. They state how many times you need to bet a bonus amount before you can withdraw it.

General Casino FAQs

What type of games are available?

A broad range of online casino games is available: online slots, random number generated (RNG) table games (online roulette, blackjack, baccarat), video poker, and live casino games.

What is RTP and how does it work?

RTP is short for Return to Player and refers to the amount of credit that a player can theoretically expect to win back from a specific game over a long period of time. RTP varies from one game to another – many slots have an RTP between 90 and 96%, while blackjack can have an RTP of 99.5% if perfect blackjack strategy is used.

Are there limits on betting?

Yes, there are limits on betting. Online slots have a maximum betting limit (Max Bet) and casino table games have a table limit. Limits vary from one game to the next and will be listed on the paytable of the specific game.

What is the Payout Percentage?

Payout Percentage is another name for the Return to Player (RTP) percentage. This is the long-term average percentage payout that a game will return to a player. For example, a slot game with a 96% will theoretically return 96% of the money a player spends on it in the long term. The casino will keep 4%. Because of variance, Payout Percentage or RTP does not necessarily apply to short-term gaming sessions.

How do I know if an online casino is safe?

An online casino is safe if it’s operated in Mexico by PRODUCCIONES MOVILES S.A DE C.V., if it has an SSL digital encryption certificate, if its games are audited by the eCOGRA Gaming Commission, and if its payment methods are secure. Jackpot City is a safe online casino because it fulfils all these conditions.
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